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PO BOX 608, HERVEY BAY QLD 4655 1300463987

Next Step Terms and Conditions

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING, USING OR PARTICIPATING IN THIS WEBSITE AND ITS CONTENTS AND ANY CONTENTS MADE AVAILABLE BY NEXT STEP ONLINE SERVICES. BY ACCESSING, USING OR PARTICIPATING IN THESE SITES YOU SIGNIFY YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY AND COMPLY WITH THEM. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, PLEASE PROMPTLY EXIT ALL SUCH SITES.

Service Inclusions and Exclusions:

General Service Overview

  • Next Step Online Services will not change your name and/or address for you.
  • It is your responsibility to notify all relevant entities of your change in details except where explicitly stated in our service inclusions.
  • Checklists provided are to be used as a guide only.
  • Next Step Online Services will not be held responsible for any loss or damage that occurs as a result of customers failing in their duties and responsibilities.
  • Entities often require certified documents in order to verify your change in details (ex. Marriage certificate for name change). Different entities have different certification requirements, it is up to the receiving entity as to whether they will accept the supplied supporting document or not. Next Step Online Services will not be held responsible for any loss, damages, delays or additional costs that result from an external entity failing to accept a document, even where the document has been certified by a Next Step staff member.
  • As each entity has a different time period to process change of detail requests, there may be a period of time where you are identified with your former name/address by some entities and your new name/address by others.

 

Budget Package Inclusions

  • Step-by-step guide
  • Checklist of entities to notify of your change
  • Post wedding checklist (married name change only)
  • Post divorce checklist (divorce name change only)
  • Moving house checklist (address change only)
  • Sent by email to the email address entered in the Next Step customer account

 

 

Standard Package Inclusions

  • Step-by-step guide
  • Checklist of entities to notify of your change
  • Post wedding checklist (married name change only)
  • Post divorce checklist (divorce name change only)
  • Moving house checklist (address change only)
  • Option to receive documents either by email (to the email address entered in the Next Step customer account) or in a secure downloadable folder. Email delivery is immediate after checkout. Secure downloadable folder can take up to 24hrs to compile.
  • Money back guarantee subject to the terms outlined in Next Step Online Services refund policy.
  • Forms for the entities nominated in the Next Step customer account pre-filled with the data entered in the Next Step customer account. Some forms will require more data to be entered than we collect (such as account/membership numbers). It is your responsibility to proofread and complete any further necessary information on all forms before submitting.
  • General name/address change notification letter pre-filled with the data entered in the Next Step customer account. This may require more data to be entered than we collect (such as account/membership numbers).
  • Account amendment function. This allows you to log back into your Next Step customer account and select further organisations to notify that you may have forgotten. The ability to do this expires with your Next Step account.
  • Next of Kin update notification letter pre-filled with the data entered in the Next Step customer account (name change only).
  • If we don’t have a company listed in our selections, we will research them for you and email the required form and or procedure to update your details.

 

Platinum Package Inclusions

  • Step-by-step guide
  • Checklist of entities to notify of your change
  • Post wedding checklist (married name change only)
  • Post divorce checklist (divorce name change only)
  • Moving house checklist (address change only)
  • Forms for the entities nominated in the Next Step customer account pre-filled with the data entered in the Next Step customer account. Some forms will require more data to be entered than we collect (such as account/membership numbers). It is your responsibility to proofread and complete any further necessary information before submitting the forms.
  • General name/address change notification letter pre-filled with the data entered in the Next Step customer account. This may require more data to be entered than we collect (such as account/membership numbers).
  • Next of Kin update notification letter pre-filled with the data entered in the customer Next Step account (name change only).
  • All relevant forms printed and posted to the address entered in the Next Step customer account.
  • Documents are also presented as a secure downloadable folder. Your secure downloadable folder can take up to 48hrs to compile.
  • Money back guarantee subject to the terms outlined in Next Step Online Services refund policy.
  • Pre-addressed, registered, postage paid envelopes sent to you with forms. It is your responsibility to send these forms once completed. 
  • You have access to Next Step staff (known as your personal concierge) to assist with your name/address change process.
  • We will send your Change of Details Notification Letter and Next of Kin Notification Letter sent to all advised parties on your behalf. After checkout you will be required to complete an “Authority To Act” document to allow Next Step to notify other entities on your behalf. Once this is complete, you will gain access to the Platinum Lounge. The Platinum Lounge is a secure web questionnaire for you to list the entities you wish your concierge to notify for you. 

 

We submit notifications via email where possible and via post or fax where email delivery is not possible. We use registered post with Australia post to ensure customer has proof of posting and proof of receipt. Next Step Online Services makes every reasonable effort to ensure the desired entity receives the change of details notifications. However, the speed and accuracy of updating their internal records are the responsibility of the receiving entity and out of Next Step Online Service’s control. Next Step Online Services accepts no responsibility for any loss or damages arising from processes out of our control, either through the handling with Australia Post or the receiving entity.

Terms & Conditions

  1. Next Step Online Services Pty Ltd has used reasonable endeavours to ensure that material contained on this website was correct at the time the relevant page was created, modified and published.
    However:
    • Next Step Online Services Pty Ltd gives no warranty and accepts no responsibility for the accuracy or the completeness of the material
    • Next Step Online Services Pty Ltd reserves the right at any time to make changes as it deems appropriate.
  2. Next Step Online Services Pty Ltd makes no representations or warranties in relation to this internet site, including without limitation:
    • as to the accuracy or completeness of the information on this internet site; or
    • that this internet site will be continuously available or free from any delay in operation or transmission, virus, communications failure, internet access difficulties or malfunction in hardware or software
    • Next Step Online Services Pty Ltd reserves the right at any time to make changes as it deems appropriate
    • Next Step Online Services Pty Ltd is not liable for any loss or damage, howsoever caused (including but not limited to, by the negligence of the Next Step Online Services Pty Ltd) incurred in connection with this internet site, including but not limited to, as a result of reliance placed upon the information on this internet site.
  3. If you provide Next Step Online Services Pty Ltd with information (such as names, addresses or membership numbers) while using our services you warrant that you are entitled to provide this information for the legitimate purpose of changing these details.
  4.  By ordering any of the products contained on this website, you agree that the products may only be used for your personal use and may not be sold or redistributed without the written consent of Next Step Online Services Pty Ltd. It is noted that some forms are available from public or governmental bodies for which no claim is made as to ownership therein.
  5. Where you have requested Next Step Online Services Pty Ltd to complete any forms on your behalf, Next Step Online Services Pty Ltd has completed these forms based on the information that you have provided. Next Step Online Services Pty Ltd is not responsible for any incorrectly completed forms that arise from either incorrect information supplied by you to Next Step Online Services Pty Ltd or from information that you have inserted in the forms yourself.
  6. Next Step Online Services can not change your details or provide advice for changing your details with foreign departments or businesses outside of Australia as this is outside our scope of expertise.
  7. It is outside the scope of our services to advise your friends/family/acquaintances/clients or business contacts of your change of details or provide advice in this regard.
  8. Next Step Online Services Pty Ltd does not database or hold forms and procedures for every business in Australia. If there is a business or service that you need to change your details with that’s not on our database, please contact us and we will endeavour to add it. Please note this is not guaranteed.
  9. Please see nextstep.com.au for prices and terms above for inclusions. If any of the inclusions are unclear or if you’re unsure as to any aspect of our service, please contact us for clarification before making a purchase.
  10. In the event of any claim being made against Next Step Online Services Pty Ltd then the level of damages will not exceed the amount that you paid to Next Step Online Services Pty Ltd for the provision of the forms and any foreseeable consequential loss.
  11. Next Step Online Services Pty Ltd reserves the rights to reject instructions from any client to provide forms or act on the client’s behalf. Where instructions have already been provided then Next Step Online Services Pty Ltd reserves the right to terminate the appointment of Next Step Online Services Pty Ltd. In either of these circumstances Next Step Online Services Pty Ltd will refund the amount paid by the client.
  12. You acknowledge and agree that you have read and understood the Privacy Policy of Next Step Online Services Pty Ltd
  13. Copyright and all products, information, text, graphic and other material on this website is owned by Next Step Online Services Pty Ltd with the exception of any forms that are produced by any public or government bodies. You are prohibited from modifying, reproducing, re-supplying, publishing, framing, uploading to a third party, posting, transmitting or distributing the contents in any way without the prior written consent of Next Step Online Services Pty Ltd. Whenever you reproduce or use any part of this website you must clearly acknowledge Next Step Online Services Pty Ltd as the source and owner of the copyright.
  14. This information is provided as a guide only and should not be substituted for your own research and legal advice. This publication is sold on the understanding that Next Step Online Services Pty Ltd expressly disclaims all forms of liability to  any  person  (purchaser  of  this  publication  or  not)  in  respect  of  the  publication  and  any consequences arising from its use.
  15. The best effort has been made to ensure that details are correct at the time of publishing. However, there may be circumstances where some contact details have changed. Sending personal information to incorrect or out of date addresses and contacts can result in identity theft. To minimise the risk of this occurring, Next Step Online Services Pty Ltd recommends you double check the contact details of the intended recipient before sending your personal information. This includes instances where Next Step Online Services Pty Ltd has provided you with contact details.

 

 Legal Disclaimer

Next Step Online Services Pty Ltd provides this website, information and the templates ‘as is’ without any representations or warranties, express or implied. Next Step Online Services Pty Ltd makes no representations or warranties in relation to this website, information or the templates. Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal matter you should consult an appropriately qualified professional. Next Step Online Services Pty Ltd does not warrant that:

  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, or accurate

Next Step Online Services Pty Ltd will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to this website or its templates for:

  • any direct, indirect, special or consequential loss;
  • any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts
  • loss of business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

Nothing in this disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this disclaimer will exclude or limit our liability in respect of any matter which it would be illegal or unlawful to exclude or limit, or to attempt or purport to exclude or limit, our liability.